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FAQ - Help Page

What is BostonPete.com?

What are BostonPete.com e-mail updates?

How do I locate a specific section at BostonPete.com that I maybe interested in?

What is a MP3 download?

What is the BostonPete.com Radio?

How do I listening to audio sound samples?

How can I contact you?

Can I place an order by fax?

Can I mail you my order?

When is my credit card charged for an order?

What methods of payment do you accept?

How do I pay by check or money order?

What does "2-3 business days" mean?

Shipping Options

Do I need a current e-mail address to purchase items from BostonPete.com?

Ordering -- How do I order items?

Does BostonPete.com use a "secure" server to protect my credit card information?

How can I track my order?

Can you ship my order to a P. O. Box?

Can I return my items to you and get a refund?

Can I send a item to someone as a gift?

What does it mean that BostonPete.com is an officially licensed ASCAP, BMI and Indie Music site?

Q&A

What is BostonPete.Com?

BostonPete.com is a re-seller of audio CD's, books, and other entertainment. At BostonPete.com you can listen to our radio stations while shopping at BostonPete.com's on-line store.

What are BostonPete.com e-mail updates?
Sign up for these update newsletter and Be the first to hear about the newest additions to our on-line store.

How do I locate a specific section at BostonPete.com that I maybe interested in?
You may locate a specific section of this site by using the special navigational menu option (Boston Pete's Menu) at the top of each web page here at BostonPete.com. Click on the left arrow of the menu to select your interest then click on "GO" with your mouse and your web browser will navigate to your selected page.

What is a MP3 download?
An MP3 download is an item which is delivered electronically over the Internet. MP3 downloads maybe offered at BostonPete.com. MP3 downloads may be enjoyed on your computer or portable player.

What is the "Radio Broadcast" at BostonPete.com?
The "Radio Broadcast" an audio streaming that you may tune-in over your computer speakers by going to the www.Radio.BostonPete.com page (find this link on the Boston Pete's Menu). The webcast is streamed in Windows Media formats. You may find the player to stream this format at windowsmedia.com/download.

How do I listening to audio sound samples?
The BostonPete.com uses the Windows Media Player for it's sound files. You may find the player to stream this format at windowsmedia.com/download.

How can I contact you?
You may contact us several ways:
      By phone at 1-800-730-0232
      By fax at (617) 249-1991
      By e-mail at CustomerCare@BostonPete.com
      By mail at BostonPete.com, PO Box 62, Boston, MA    02191-0001.

Can I place an order by fax?
Yes. We would be happy to accept your order via fax. Just type or neatly print the list of which items you would like, your shipping information, and your credit card info on the fax and send it to (617) 249-1991.

The easiest way to do this is to place the items you would like in your online shopping cart and then print out your shopping cart once you've filled out the contact and shipping information. Then fax this to us with your payment information.

Can I mail you my order?
Yes. We gladly accept mail orders. As with faxing, just type or neatly print the list of which items you would like, your shipping information, and include your credit card information (or check/money order) and send it to BostonPete.com, PO Box 62, Boston, MA 02191-0001.

The easiest way to do this is to place the items you would like in your online shopping cart and then print out your shopping cart once you've filled out the contact and shipping information. Then send this to us with your payment.

When is my credit card charged for an order?
Your credit card will be charged when your order is in-stock for shipping. Please note that your order will be charged under the name "BostonPete.com" on your credit card statement.

What methods of payment do you accept?
BostonPete.com accepts American Express, Discover, Visa, MasterCard and PayPal. Additionally, we accept Google-Checkout, eCheck.Net® (Electronic Debit), paper-checks, money orders, traveler's checks, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank.

How do I pay by check or money order?
We accept checks and money orders (drawn on US banks and denominated in US dollars) .
If you wish to pay by check or money order, complete the online order form. On the "Payment Selection" page, select the "Pay by check or money order" option. Print out the page and send it along with your check or money order to:

BostonPete.com
PO Box 62
Boston, MA 02191-0001

Paying by check will delay your order an estimated 4 days. After we receive your check, we must wait for it to clear our bank before we ship the order.

What does "2-3 business days" mean?
A business day is any Monday - Friday which is not a holiday. If you place an order on Monday, it would usually ship on the following Wednesday or Thursday (the 2nd or 3rd business day after the order was placed).
If you placed an order on a Friday afternoon, it will usually ship the following Tuesday or Wednesday. This delay is because Saturday and Sunday are not counted as "business days."

Shipping Options
Now, BostonPete.com will pay the domestic "standard" (5 - 20 day delivery time) shipping costs on orders over $25 from our on-line store (assuming the order meets all requirements). This offer does not include products featured on our “Auction” page. We also offer “Expidited” shipping at additional cost to the customer (delivery time is 3 – 8 business days from shipping date). Global Shipping via USPS is available upon request for an additional charge. Please contact us for details at CustomerCare@BostonPete.com.

To receive free shipping for orders over $25 (before shipping and tax):

- Ship these items to a single address within the mainland United States.
- Select “FREE Domestic Standard Shipping.
- Free shipping is sent “Economy Rate” (delivery time maybe up to 20 days)

The fine print. The free shipping offer:

- Applies only to products purchased BostonPete.com’s on-line store, currently located at http://bostonpete.com.
- Applies only to purchases made January 1, through December 31, 2006.
- Does not apply to any products purchased in our other auction locations, Ebay, Yahoo or Amazon or half.com.
- Applies to mainland U.S. delivery addresses only. (Shipments to Alaska, Hawaii, Puerto Rico, Guam, other nonmainland U.S. addresses, APO/FPO addresses, and international addresses are not eligible for free shipping.)
- Applies to Domestic Standard Economy Shipping only.
- Applies only to orders shipping to a single address.
- Applies to complete orders that meet all other promotional requirements.
- Applies only when the customer chooses to wait until the entire order is ready for shipping.
- Does not apply to gift wrap charges or taxes.
- Maybe used in conjunction with a promotional certificate.

Do I need a current e-mail address to purchase items from BostonPete.com?
Yes. We require a working e-mail address to process your order. This is the primary way we contact you about your order. We use an automated order processing system, and e-mail is the way we send information to you concerning your order.

Ordering -- How do I order items?
To order an item, you must find the item your want to order, then you must place the item in your shopping cart (click on "add on to basket" or "buy one now"), and then you need to checkout.

Does BostonPete.com use a "secure" server to protect my credit card information?
Yes. We use an encrypted secure server for you to safely submit your credit card information to us. We use CiHost Secure Server and Authorize.net - providers with an ongoing commitment to Internet security, one of the leaders of online secure commerce.

How can I track my order?
Orders shipped by USPS "Priority" can be tracked. Orders shipped by the Standard USPS via "Standard" cannot be tracked. Orders shipped by USPS "Priority" are given a unique "Tracking Number" which can be used to check the location by clicking the USPS tracking link emailed to you upon shipping..

Can you ship my order to a P. O. Box?
Yes, BostonPete.com can ship your order to a US Post Office Box when using USPS.

Can I return my items to you and get a refund?
BostonPete.com will accept returns with a valid receipt, within 30 days of purchase. Returned items must be in resaleable condition and will be accepted only if unopened or defective. We will replace defective items with a new copy of the same item. Please note that we can process returns and issue refunds only for items purchased through our website.

When returning items to our Customer Care, please write your name, address, phone number, order number, the reason for your return and any return instructions (such as a request for an exchange) on a piece of paper and include it in the carton.

BostonPete.com cannot pay for return shipping charges unless we have made a shipping error. We will make every effort to process returned items within 7-10 business days.

Can I send a item to someone as a gift?
Yes, you can have a item sent to someone as a gift. Just put the name and address of the person to whom you are sending the gift item in the "Ship To" section of the order form.
Please contact us immediately after placing your order if you wish the invoice with price to be left out.

What does it mean that BostonPete.com is an officially licensed ASCAP and BMI site?
The American Society of Composers, Authors and Publishers (ASCAP) and Broadcast Music, Inc. (BMI) license authorizes BostonPete.com to perform any and all of the individual musical works in ASCAP & BMI's repertory by means of our web site's transmissions. This authorization extends to all such performances regardless of the file format (such as wav., midi., or one of the various streaming technologies currently available) in which our transmissions occur.

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